FAQs

1. How can I return an item or request a refund?

You can return an item or request a refund within 30 days of purchase. Make sure the item is unused and in its original packaging and contact us via email for return instructions.

2. What items can I return?

You can return items that are unused, unwashed and in their original packaging. However, discounted items or gift cards are not refundable.

3. How long will it take to receive my refund?

Once we receive and inspect the returned item, if your request is approved, the refund will be processed within a few days. The exact time depends on your payment method and bank.

4. Do I have to pay shipping costs when returning an item?

The return shipping fee is $6.99 and is non-refundable unless the store is at fault (wrong order, defective product, late delivery).

5. Can I cancel or change my order?

You can cancel or change your order within 24 hours of placing your order. Once the order has been shipped, you cannot cancel or change it, but you can return it after receiving the item according to the return policy.

6. What should I do if I have not received my refund?

Check your bank account and contact your credit card company or bank. If you have not received it, please contact us via email: [email protected].

7. Do you accept returns for defective products?

We accept returns for defective products or incorrect orders and will cover the shipping costs in this case.

Contact

If you have any questions or concerns related to terms of service, please contact our customer support team at: [email protected].