Return & Refund policy
1.Refund and Return Period:
Customers have 30 days from the date of purchase to request a refund or exchange. After 30 days, requests will not be processed.
2.Return Conditions:
The product must be unused, unwashed, and in its original condition, with the original packaging intact.
Non-returnable items include: gift cards, discounted or promotional products.
Damaged products are not refundable.
3.Shipping Cost:
The shipping fee is $6.99, non-refundable.
If the store is at fault (wrong order, defective product, late delivery), the store will cover the shipping cost.
4.Return Procedure:
Customers must contact via email to notify and receive return instructions.
Returns are not accepted without notification and approval.
5. Refunds:
After receiving and inspecting the goods, the customer will receive a notification of acceptance or rejection of the refund.
If accepted, the money will be refunded to the original payment method.
6. Late or missing refunds:
If the refund has not been received, the customer should check the account, contact the credit card company and bank before contacting the store via email: [email protected].
7. Order changes or cancellations:
The customer can change or cancel the order within 24 hours of placing it. Once the order is shipped, cancellations or changes will not be possible.
Contact us
If you have any questions or concerns regarding our Returns and Refund policy, please feel free to contact our customer support team at: [email protected]