SHIPPING POLICY

 

We know how excited you are to receive your order and we will do our best to send out your items in a flash!

Processing time

Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 1-3 working days after the order is placed.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping time

The estimated delivery time is within 7-15 business days (maybe take longer, depending on destination) from the date the order has been shipped. Deliveries will be made Monday through Friday (excluding holidays). A signature will be required upon delivery.

However, there will be cases that we can’t foresee such as weather conditions or logistical challenges might result in minor delays. Please allow additional shipping days for delivery. If there is a delay in shipping, we will contact you via email.

Shipping cost

The costs for standard shipping are $12 for all orders.

Delivery services

Our available shipping methods and carriers, depending on your location and size of the item(s) purchased.

We offer shipping to the United States. Please contact our customer service staff if you live elsewhere and need assistance.

Lost or Missing packages

Mosesfashion store is not responsible for lost and/or stolen packages. 

In the unfortunate event that your package has not been received after delivery confirmation, please contact your local shipping carrier to initiate a claim. The shipping label we print out is taken directly from the address you provided at checkout. You are the one responsible for putting in your correct address. If you put the wrong address it is not our responsibility.

Contact us

Please get in touch with our customer service staff if you need any help or have any questions about our shipping rules at: [email protected]